Please try the following steps to solve the problem before you fill the RMA Form. Our data shows 60% of problems were solved with these steps.

1) Try using our memory alone in your system.
2) Install the largest capacity module first.
3) Make sure the memory is seated in properly.
4) Dust off the memory contacts.
5) Update the BIOS to the latest version.

If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request from here to obtain a RMA number. This form is for Warranty & Damage Claims and Returns.

If you think you meet these requirements, no phone call or e-mail is necessary, just submit this form. On the next page you will get the RMA Request Confirmation Page with the RMA number. Please print the page.

RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.

Ship the item(s) to:
Memoryupgrade CA
990, Jean Talon O. Suite 102, Montreal
QC H3N 1S8,
Canada